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    Frequently Asked Questions

    Where can I find the best rates?

    The best rates available on the internet can be found at https://london-city.frasershospitality.com/en. Don't forget to check out https://london-city.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at city.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Facilities & Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Residence City, London is a fully-serviced apartment hotel within walking distance to the Tower of London, Tower Bridge and the delightful markets of Spitalfields and Borough. For a full list of services and facilities, please visit https://london-city.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided?

    No, there are not fitness facilities on-site. The nearest gym is located 15 minutes away. Please feel free to approach our Front Desk for directions or more details.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 4.00pm.

    What is the check-out time?

    Check-out time is 11.00am.

    What time is breakfast served?

    Unfortunately, we do not provide breakfast. There are a number of restaurants and cafes located at Eastcheap via a 2-minute walk. Please feel free to approach our Front Desk for directions or more details.

    What are the available dining options?

    The well-equipped kitchen provides you with the convenience to cook in your apartment.

    There are also a number of restaurants, cafes and pubs located at Eastcheap via a 2-minute walk. Please feel free to approach our Front Desk for directions or more details.

    Are laundry services provided?

    Yes, laundry and dry cleaning services are available subject to additional charges. There is also a washer/dryer in the room for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    Only Queen beds are available.

    Should you require more information, please feel free to contact us at city.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Are baby cots and extra beds available?

    Yes, baby cots are provided, subject to availability. Extra beds are not available.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    No, newspapers are not provided. However arrangements for the paper of your choice to be delivered can be made.

    Are the residences disabled-friendly?

    Unfortunately, we don't have apartments that are specially catered for wheelchair users. If you require further assistance, please feel free to contact us at city.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Is on-site parking available and what is the cost?

    On-site parking is unavailable.

    Is airport shuttle service provided?

    Unfortunately, airport shuttle service is not available. However, limousine service or taxi can be arranged upon request. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available and prices will vary subject to airport and size of car required. Please feel free to approach our Front Desk for more details or contact our team at city.london@frasershospitality.com for a quote.

    What are the reception opening hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Front Desk for more details.

    Location

    How do I get to the hotel?

    Fraser Residence City is located in the heart of the city and easily accessible on many of London’s various transport services. It is a couple of minutes’ walk from Monument station, which is served by the District, Circle, Central, DLR (Bank branch), Waterloo & City and Northern line.

    From Gatwick Airport take the First Capital Connect to London Bridge, and then take the Northern Line to Monument Station.

    From London City Airport, take the DLR to Bank Station and walk to Monument.

    From London Heathrow Airport take the Piccadilly line to Earls Court or the Heathrow Express to Paddington Rail Station and connect with either the District or Circle line.

    You can also request a taxi to pick you up through our reservations department. Please feel free to contact us at city.london@frasershospitality.com or +44 (0) 20 7341 5599.

    How to reach the hotel from the airport?

    From Gatwick Airport take the First Capital Connect to London Bridge, and then take the Northern Line to Monument Station.
    From London City Airport, take the DLR to Bank Station and walk to Monument.
    From London Heathrow Airport take the Piccadilly line to Earls Court or the Heathrow Express to Paddington Rail Station and connect with either the District or Circle line.
    You can also request a taxi to pick you up through our reservations department..

    Are there any recommended attractions in London?

    London is one of the world’s most vibrant and busiest cities. Some of the attractions include Museum of London, St Pauls's cathedral, Monument, London Bridge, Tower of London, Borough Market, Tower Bridge and more. For more recommendations, please feel free to approach our Front Desk.

    Where are the closest bank, ATM and exchange office located?

    The closest bank is Santander Bank located at 52-54 Gracechurch St via a 3-minute walk.

    Please feel free to approach our Front Desk for directions or more details.

    Where can I go for shopping?

    There is a House of Fraser next to Monument station and a Marks & Spencers on Gracechurch Street (5 minutes away)

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at city.london@frasershospitality.com or +44 (0) 20 7341 5599.

    What is the maximum number of guests allowed in each residence type?

    For Studio Deluxe, the maximum occupancy is 2.

    For Studio Executive, the maximum occupancy is 2.

    For One Bedroom Deluxe, the maximum occupancy is 2.

    For One Bedroom Executive, the maximum occupancy is 2.

    For One Bedroom Penthouse, the maximum occupancy is 2.

    Should you require more information, please feel free to contact us at city.london@frasershospitality.com or tel:+44 (0) 20 7341 5599.

    Vicinity

    Are pets allowed?

    Unfortunately, pets are not allowed at Fraser Residence City, London.