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    Frequently Asked Questions

    Coronavirus (Covid-19) - Reservations & extended cancellation updates at Fraser Residence City

    We are closely monitoring the Centers for Disease Control and Prevention and World Health Organisation’s statements regarding coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. In response to the evolving marketplace conditions, Frasers Hospitality has implemented the following policies for existing and new reservations:

    • Existing Bookings <14nights:

    Waiver of change/cancellation fees for stays before 4th July 2020 *UK ONLY*

    Valid up to 48 hours before the scheduled arrival date. Any changes or cancellations after this time will result in the application of charges (in accordance with the terms and conditions of the rate booked)

    Bookings made after the 1st May 2020 for any future arrival date(s) – standard product terms, conditions and rate rules will apply

    Terms and conditions applies to direct bookings only.

    •  Existing Bookings >14Nights:

    Bookings >14 nights should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com  for applicable terms and conditions

    • Postponement Policy <14 nights:

    Unconditional cancellation of any reservation for stays (14 nights or less) till 31 May 2020.

    For peace of mind, if you or your guest/s have booked with us for stays beyond 31 May 2020, you can, if you choose, postpone the stay for up to 12 months, from the original date of arrival if your booking was made on or before the 1st May 2020

    Rates and availability are subject to availability and cannot be guaranteed. Please enquire for the most upto date rates when postponing your booking. 

    For cancellation policies pertaining to long-stay (more than 14 days) bookings, please contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com directly for any revision in your itineraries.

    Policy updated as of the 20th March 2020 

    • Agency & non-direct Bookings

    Hotel by hotel policy applies and all customers/ bookings should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com for applicable terms and conditions

    Waiver of change/cancellation fees for stays before 4th July 2020 *UK ONLY*

    Valid upto 48 hours before the scheduled arrival date. Any changes or cancellations after this time will result in the application of standard charges (in accordance with the terms and conditions of the rate booked)

    Bookings >14 nights should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com for applicable terms and conditions

    Bookings made after the 1st May 2020 for any future arrival date (s) – standard product terms, conditions and rate rules will apply

    Country specific travel policies are being updated in accordance with Government Covid19 Guidance.

    Coronavirus (Covid-19) updates when staying at Fraser Residence City of London

    In response to Coronavirus (COVID-19), additional safety and sanitisation measures are currently in effect at this property. Fraser Residence City of London’s health & safety measures include hand washing hygiene, hand sanitiser dispensers, high level cleaning specifications throughout all guest and common areas as well as back of house.

    Due to Coronavirus (COVID-19), Fraser Residence City of London is taking steps to help protect the safety of guests and staff and therefore we request you to practice social distancing during your stay. For the foreseeable future, it is important that we work together to support these efforts. As a result, certain services and amenities may be reduced or unavailable. 

    Luggage storage at Fraser Residence City of London is unavailable due to Coronavirus (COVID-19). However, breakfast is still available for you to order prior to your stay. A selection of breakfast items will be placed the kitchenette prior to arrival to allow you to “Make Your Own Breakfast” from the comfort of your apartment.

    Please note, that Fraser Residence City of London’s housekeeping protocol has changed. The property is providing weekly housekeeping service only for stays of 8 nights +. Short stays will not receive any service during these unprecedented times.

    Fraser Residence City of London will not accept cash as a form of payment to stop the spread of cross contamination.

    Until the foreseeable future, late check-out will be offered free of charge as we will no longer be able to hold your luggage in the luggage room due to possible cross contamination. 

    We accept Key workers at Fraser Residence City of London so get in touch at sales.london@frasershospitality.com

    Where can I find the best rates for Fraser Residence City?

    The best rates available on the internet for Fraser Residence City can be found at https://london-city.frasershospitality.com/en. Don't forget to check out https://london-city.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at city.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Facilities & Services

    What are the services and facilities offered at Fraser Residence City?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Residence City, London is a fully-serviced apartment hotel within walking distance to the Tower of London, Tower Bridge and the delightful markets of Spitalfields and Borough. For a full list of services and facilities, please visit https://london-city.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided at Fraser Residence City?

    No, there are not fitness facilities on-site at Fraser Residence City. The nearest gym is located 15 minutes away. Please feel free to approach our Front Desk for directions or more details.

    Is internet access provided at Fraser Residence City?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around Fraser Residence City.

    What is the check-in time at Fraser Residence City?

    Check-in time at Fraser Residence City is 4.00pm.

    What is the check-out time at Fraser Residence City?

    The check-out time at Fraser Residence City is 11.00am.

    What time is breakfast served at Fraser Residence City?

    Unfortunately, we do not provide breakfast at Fraser Residence City. There are a number of restaurants and cafes located at Eastcheap via a 2-minute walk. Please feel free to approach our Front Desk for directions or more details.

    What are the available dining options at Fraser Residence City?

    The well-equipped kitchen at Fraser Residence City provides you with the convenience to cook in your apartment.

    There are also a number of restaurants, cafes and pubs located at Eastcheap via a 2-minute walk from Fraser Residence City. Please feel free to approach our Front Desk for directions or more details.

    Are laundry services provided at Fraser Residence City?

    Yes, laundry and dry cleaning services are available at Fraser Residence City subject to additional charges. There is also a washer/dryer in the room for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided at Fraser Residence City?

    Only Queen beds are available at Fraser Residence City.

    Should you require more information, please feel free to contact us at city.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Are baby cots and extra beds available at Fraser Residence City?

    Yes, baby cots are provided at Fraser Residence City, subject to availability. Extra beds are not available.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided at Fraser Residence City?

    No, newspapers are not provided at Fraser Residence City. However arrangements for the paper of your choice to be delivered can be made.

    Is there a supplement for children at Fraser Residence City?

    No, there is not a supplement for children at Fraser Residence City.

    Are the residences at Fraser Residence City disabled-friendly?

    Unfortunately, we don't have apartments that are specially catered for wheelchair users at Fraser Residence City. If you require further assistance, please feel free to contact us at city.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Is on-site parking available at Fraser Residence City and what is the cost?

    On-site parking is not available at Fraser Residence City.

    Is there an airport shuttle service provided at Fraser Residence City?

    Unfortunately, an airport shuttle service is not available from Fraser Residence City. However, a limousine or taxi can be arranged upon request. Please feel free to approach our Front Desk for more details.

    What is the cost of Fraser Residence City's limousine service?

    Price will vary subject to airport and size of car required. Please feel free to approach our Fraser Residence City Front Desk for more details or contact our team at city.london@frasershospitality.com for a quote.

    What are the reception opening hours at Fraser Residence City?

    The reception at Fraser Residence City is available 24/7.

    Is it possible to store my luggage at Fraser Residence City before check-in?

    Yes, it is possible to store your luggage at Fraser Residence City. Please feel free to approach our Front Desk for more details.

    Location

    How do I get to Fraser Residence City?

    Fraser Residence City is located in the heart of the city and easily accessible on many of London’s various transport services. It is a couple of minutes’ walk from Monument station, which is served by the District, Circle, Central, DLR (Bank branch), Waterloo & City and Northern line.

    From Gatwick Airport take the First Capital Connect to London Bridge, and then take the Northern Line to Monument Station.

    From London City Airport, take the DLR to Bank Station and walk to Monument.

    From London Heathrow Airport take the Piccadilly line to Earls Court or the Heathrow Express to Paddington Rail Station and connect with either the District or Circle line.

    You can also request a taxi to pick you up through our reservations department. Please feel free to contact us at city.london@frasershospitality.com or +44 (0) 20 7341 5599.

    How do I get to Fraser Residence City from the airport?

    Directions to Fraser Residence City:

    From Gatwick Airport take the First Capital Connect to London Bridge, and then take the Northern Line to Monument Station.
    From London City Airport, take the DLR to Bank Station and walk to Monument.
    From London Heathrow Airport take the Piccadilly line to Earls Court or the Heathrow Express to Paddington Rail Station and connect with either the District or Circle line.
    You can also request a taxi to pick you up through our reservations department..

    Are there any recommended attractions in London near Fraser Residence City?

    London is one of the world’s most vibrant and busiest cities. Some of the attractions include Museum of London, St Pauls's cathedral, Monument, London Bridge, Tower of London, Borough Market, Tower Bridge and more. For more recommendations, please feel free to approach our Front Desk.

    Where is the closest bank, ATM and exchange office to Fraser Residence City located?

    The closest bank to Fraser Residence City is Santander Bank located at 52-54 Gracechurch St via a 3-minute walk.

    Please feel free to approach our Front Desk for directions or more details.

    Where can I go for shopping near Fraser Residence City?

    There is a House of Fraser next to Monument station and a Marks & Spencers on Gracechurch Street (5 minutes from Fraser Residence City)

    Policies

    What is the cancellation policy at Fraser Residence City?

    The cancellation policy at Fraser Residence City is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at city.london@frasershospitality.com or +44 (0) 20 7341 5599.

    What is the maximum number of guests allowed in each residence type at Fraser Residence City?

    The maximum number of guests allowed in each residence type at Fraser Residence City:

    For Studio Deluxe, the maximum occupancy is 2.

    For Studio Executive, the maximum occupancy is 2.

    For One Bedroom Deluxe, the maximum occupancy is 2.

    For One Bedroom Executive, the maximum occupancy is 2.

    For One Bedroom Penthouse, the maximum occupancy is 2.

    Should you require more information, please feel free to contact us at city.london@frasershospitality.com or tel:+44 (0) 20 7341 5599.

    Vicinity

    Are pets allowed at Fraser Residence City?

    Unfortunately, pets are not allowed at Fraser Residence City, London.